NSW - In-Store Pick-Up & Delivery Instructions

Dear Valued HUME Customers, 

We have always prioritised the safety of our team and customers, and in these uncertain times, this is no different. To minimize the COVID-19 risk to our team and customers, the way we currently trade has been changed  as per below. 

ONLY pre-arranged pick-up and delivery is available. 

Step 1: Place Your Order 

• Call 13 48 63 

• If you have registered, order online at https://www.humeworld.com.au/  

• Email        

• ALEXANDRIA alx@humebuildingproducts.com.au 

• PRESTONS prs@humebuildingproducts.com.au 

• PYMBLE pym@humebuildingproducts.com.au 

• YENNORA (Not Open To Public) yen@humebuildingproducts.com.au 

Step 2:  Order Confirmation 

Once your order is confirmed, you will receive a sales order number from our customer service team within 24hrs. Keep this sales order number as you will need to provide this if you have selected to pick-up your order. 

Step 3:  Pick-Up or Delivery Instructions 

Pick-Up 

• Upon arrival, our team will guide you to the warehouse/pick up area ONLY if you have a sales order number.  

• Remain in your vehicle, follow instructions from our team members and please keep your face mask on. 

Delivery 

• Our customer service team will confirm the details with you prior to delivery. 

• For Hand Unload deliveries, please ensure the appropriate capacity limits are followed on site as per the government rules and regulations.  

• For all other deliveries, please ensure you have arranged appropriate methods on site to unload the goods and follow the government rules and regulations. 

Please Note: For best practices to prevent the virus from spreading and reduce contact between our team and customers, we will not ask any customers to sign a POD. Please check the docket carefully and confirm goods are fully and correctly supplied before leaving the HUME store. Contact our team within 24 hours for any issues relating to your order. We will do our best to serve you as fast as possible, however please expect delays compared to our normal service period. We strongly recommend you place your order at least one day before pick-up. Please be advised that there will be NO CASH TRANSACTION in-store. Any order changes in-store during the pick-up may not be assisted straight away so it is important to confirm your order before you pick-up. 

尊敬的 HUME 客户，

我们一直将团队和客户的安全放在首位，尤其是在COVID-19特殊时期。为了将给我们的团队和客户带来的风险降到最低，特此公布以下最新提货及送货流程：

目前我们仅提供预先安排的提货及送货服务。 

第 1 步：下订单 

• 拨打 13 48 63 

• 在线下单 https://www.humeworld.com.au/  

• 电子邮件 

• Alexandria alx@humebuildingproducts.com.au 

• Prestons prs@humebuildingproducts.com.au 

• PYMBLE pym@humebuildingproducts.com.au 

• Yennora (目前不对外开放) yen@humebuildingpr oducts.com.au 

第2步：  订单确认 

当我们收到您的订单后，您将在 24 小时内会收到我们的客户服务团队发送的销售订单编号。您可以凭此订单号提货。 

第 3 步： 提货或送货说明 

提货 

• 抵达后，我们的团队将引导您到仓库/提货区，您必须提供销售订单号。  

• 留在您的车内，遵循我们团队成员的指示，并戴上口罩。 

送货 

• 我们的客服团队会在发货前与您确认详情。 

• 对于手卸，请确保按照政府规定和规定在现场遵循适当的空间限制。  

• 对于所有其他交付，请确保您在现场安排了适当的方法卸货并遵守政府的规章制度。 

请注意： 为了防止病毒传播和减少我们团队与客户之间接触， 我们不会要求任何客户签署POD。在离开 HUME 商店之前，请仔细检查清单并确认货物已完全正确供应。对于与您的订单有关的任何问题，请在 24 小时内联系我们的团队。我们将尽最大努力尽快为您服务，然后在此特殊时期若有延误，请您耐心等待。我们强烈建议您至少在提货前一天下订单。请注意，店内不会有现金交易。取货期间店内的任何订单更改可能无法立即得到协助，因此请务必在取货前确认您的订单。